FAQ: MOST FREQUENTLY ASKED QUESTIONS ADDRESSED TO IT SUPPORT
Dear users of the CUFA network,
This page has been designed to help you deal with the most common IT issues. If you are afraid you might spoil something, or if you prefer IT Support to intervene, we will, of course, be at your service.
If there is any sphere that we do not deal with that you consider important, please write to us at: — lvt@ff.cuni.cz.
The problems and inquiries listed below are frequently sent to, and dealt with by IT Support and CUCC. They relate to the network, IT technology and applications used and operated at the CUFA (main building, Celetná, Hybernská and Jinonice). CUFA IT Support is not responsible for electronic mail that it does not operate on its server. CUFA IT Support does not operate the whole internet, only the faculty server (anything starting with http://www.ff.cuni.cz, http://info.ff.cuni.cz, http://prijimacky.ff.cuni.cz, http://mail.ff.cuni.cz, http://senat.ff.cuni.cz) and provides internet connection in the main building and Spork Palace.
FAQ –The system refuses to log me in, saying Login incorrect. If you are sure that you had entered the correct password, check whether the NumLock is switched on and whether you are using the right Czech or English keyboard and whether the last line in the login dialogue box says FF.UK. If all this does not help, contact IT Support or the person on duty in the computer lab.
FAQ –Where do I find @ on a Czech keyboard?
Use shortcut Alt+64 (numbers on the numerical keyboard).
FAQ –Can I send an email to all CUFA students?
No. Academic network rules do not allow distribution of unsolicited mail.
Hardware
FAQ – The computer did not switch off and it does not respond when pressing Power.
If you hold the Power button for about 5 seconds, the computer will switch off. If this problem occurs frequently, contact IT Support.
FAQ –We want to connect new equipment to the computer (printer, scanner…)
You must leave the purchase up to IT Support. Just inform us of the required equipment and how much money can be used for the purchase.
Inquiries addressed to the webmaster
FAQ – I am searching for the address of a CUFA employee.
You will find the contact data of full-time CUFA staff on the website https://is.cuni.cz/webapps/whois2/?lang=en . Fill in a part of the name (it can be without diacritics) into the search box and click on people search. Information on external staff is posted on the home pages of the constituent components of the CUFA.
